Shipping & Returns

We ship to the continental U.S. only (lower 48 states)

All orders with a sub-total of at least $59.00 are shipped for free* using a ground service delivery method of our choice. Carriers we use include UPS, FedEx, and freight trucks on heavier items. *For certain shipments of heavier items shipped via freight truck and made to remote locations or locations without a loading dock, an extra shipping charge of up to $100 may be assessed to the order. We will contact you promptly if any extra freight charge is required to fulfill your order that is shipping via freight truck.

All orders normally ship within 2 business days of purchase from the nearest distribution center to the buyers address. We ship from warehouse locations in NY, CA, IL, MN and FL (some products are not stocked in every warehouse location). In rare cases orders sometimes take up to 4 business days to be processed and shipped.

Shipping insurance is included with each shipment.

We are required to add 8.625% sales tax to any order being shipped to a NY address.

In the event an item is backordered the buyer will be notified immediately.

Returns
Prior authorization is necessary for all returns. Return requests are only considered within 30 days of purchase. Returns accepted with prior approval are subject to a minimum re-stocking fee of 15% (up to 75% possible) and return shipping costs must be pre-paid by the customer. Original freight charges we incur are also deducted from any refunds. Due to the nature of the products we offer some items may not be returned under any circumstances. Please contact us and include your original order information to inquire about returning any purchases.
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